Perfect Pizzeria Essay

correct Pizzeria Restaurants is a chain of 125 pizza pie establish custodyts some the country with headquarters in Madison, Wisconsin. on that point be three locations in Bloomington, atomic number 49 however they have financial and employee problems in event at the location near the indium University campus. sever everyy location has one tutor and two cutting leaders. The employees are mostly college students, with a few high domesticate students performing the less ch entirelyenging jobs. intimately all of the employees, with the exception of some tutors, are employed part-time and most acquire only the minimum wage or slightly above.To address the financial problems, the sodding(a) Pizzeria four-in-hands salary plan was changed to now being ground on solid fodder and beverage be and profit targets. If the percentage of pabulum unsold or dishonored is very number 1, the director gets a bonus. If the percentage is high, the double-decker does not receive a bonus kind of he or she receives only his or her normal salary. Their compensation is in any graphic symbol reflected in the restaurants profit figures which in any show window must reach a veritable level for the coach-and-four to receive a bonus. Thus the managers knew the criteria being used for their paygrade and thitherfore where to focus their efforts.These profit and blemish figures often fluctuate. Knowing the manager cannot be in the store 24 hours a day, some employees make up for their low paychecks by helping themselves to the nutrition. When a hotshot comes in to order a pizza, superfluous ingredients are put on the helpmates pizza. An occasional slice or two of pizza by the 18 to 20 employees throughout the day/ even out at the break table also raises the percentage figure. An occasional bucket of sauce may be spilled or a pizza accidentally burned. Sometimes the treat size of pizza may be made.In the event of an employee mis seize or a burned pizza by t he oven person, theexpense is supposed to come from the individual(a) employee. Because of peer pressure, the night manager rarely writes up a bill for the error-prone employee. Instead the establishment subscribe tos the loss and the error goes unnoticed until the end of the month when the archive is taken. Thats when the manager finds out if the food loss percentage is high and if there will be a bonus.(Next page) everywhere time these loss figures increased. To address these problems at the Bloomington location, the manager took retaliatory measures. Previously, each employee was authorize to a free pizza slice, salad, and all the soft alcoholisms he or she could drink for every 4 hours of execute. Management decided to raise this figure to 6 hours of work before any free food. Since the employees had certain this free food after 4-hours social welfare for a long time they a great deal ignored the rule and took advantage of the spotlight whenever the manager was not in the building. thitherfore, the Perfect Pizzeria manager decided to take a crap an assistant manager position which could more than closely supervise the shift leaders. Each shift leader was now answerable for a team of 3 4 employees who were acquaintn specific responsibilities for a particular job such as counter, delivery, food preparation, etc.Employee apathy grew within the pizzeria. There seemed to be a further breakup between the store manager and his workers, who were one time a closely knit convention. The manager made no attempt to lenify the problem, because he felt it would iron itself out. The employees who were dissatisfied would quit or they would be field to put up with the new regulations. As it turned out, there were many employee resignations. The manager had no problem in cream the vacancies with new workers, but the loss of undergo personnel was costly to the business.It didnt take long for the new employees to become influenced by the more experien ced employees and the unsold/damaged food percentage remained high. therefore the manager took a bolder step. He eliminated all the benefits that the employees had no free pizzas, salads, or drinks. The manager assaystill another approach to alleviate the rising unsold/damaged food percentage problem and maintain his bonus. He placed a notice on the bulletin board, stating that if the percentage remained at a high level, a lie detector test would be given to all employees. All those show guilty of victorious or intentionally wasting food or drinks would be immediately terminated. This did not have the desired effect on the employees, because they knew if they were all subjected to the test, all would be found guilty and the manager would have to move all of them. This would leave him in a worse situation than ever.As the manager sat in his office sense of hearing to his beloved Cubs baseball game game, he analyzed the months profit/loss statements and knew things were not release to be good. What he did not abide was that the percentage was actually increasing from preceding(prenominal) months.Another problem developed at the Bloomington campus location when Jennifer, a recently leased night shift counter shop assistant filed a complaint with the regional manager. She verbalise in her complaint that she was al manners need to work the late shift and rouse the night manager was becoming a bit too friendly. In fact her complaint stated, the only way she could get off from work primarily than other employees was if she would agree to meet peak on their nights off at Hoosiers, a popular college student club big money the street from Perfect Pizzeria.Additionally, there was a formal complaint from a group of male employees that only the attractive effeminate workers were being promoted to assistant managers or shift leaders even though the men had worked at the restaurant longer than most of the promoted women.The theme assignment questions fo llow sinless PIZZERIA CASE QUESTIONS(Please type your responses by listing the question number/letter and then your answers to the questions.)1. tendency two incompatible managerial functions/activities the manager has performed. Then give specific exemplifications or evidence from the case that explains these two management functions the manager has performed. 4. points)2a. Which of the managerial skills was the manager best at? Explain. 2b. Which of the managerial skills did the manager need to improve? Explain. (4 points)3. List and/or give examples of four (4) unalike forces or factors from Perfect Pizzerias external environment. Then give a specific example of how each of these could have an impact on Perfect Pizzeria. Please be specific.(4 pts.)4a. The case mentions that some employees put extra ingredients on their friends pizza or take a nibble or two of pizza during their shift. Please handle whether you feel this is estimable and your reasons why you feel this way. (2 pts.)4b. What action at laws could an organization take to prevent these potential ethical violations from incident based on the concepts in the text edition? Explain by rendering these ideas to this case situation. (4 pts.)5. retread the organizational approaches to managing diversity from Chapter 6. Then discuss or give an example of how you would apply two of these concepts to address the complaints of the male employees regarding the partial promotions? Be specific. (4 points)6. Give an example from the case of a poor management action and discuss two (2) specific slipway you would correct the situation if you were the manager. (3 points)