Library Science Essay

An integrated library system (ILS), also known as a library management system (LMS),[1][2] is an enterprise resource planning system for a library, used to track items owned, orders made, bills paid, and patrons who have borrowed. An ILS usually comprises a relational database, software to interact with that database, and two graphical user interfaces (one for patrons, one for staff). Most ILSes separate software functions into discrete programs called modules, each of them integrated with a unified interface. Examples of modules might include: acquisitions (ordering, receiving, and invoicing materials) cataloging (classifying and indexing materials) circulation (lending materials to patrons and receiving them back) serials (tracking magazine and newspaper holdings) the OPAC (public interface for users) Each patron and item has a unique ID in the database that allows the ILS to track its activity. Larger libraries use an ILS to order and acquire, receive and invoice, catalog, circulate, track and shelve materials. Smaller libraries, such as those in private homes or non-profit organizations (like churches or synagogues, for instance), often forgo the expense and maintenance required to run an ILS, and instead use a library computer system. [citation needed] Contents [hide] 1 History 1. 1 Pre-computerization 1. 2 1960s: the influence of computer technologies 1. 3 1970s-1980s: the early integrated library system 1. 4 1990s-2000s: the growth of the Internet 1. 5 Mid 2000s-Present: increasing costs and customer dissatisfaction 2 Examples 3 See also 4 References 5 Further reading 6 External links [edit]History [edit]Pre-computerization Prior to computerization, library tasks were performed manually and independently from one another. Selectors ordered materials with ordering slips, cataloguers manually catalogued items and indexed them with the card catalog system (in which all bibliographic data was kept on a single index card), and users signed books out manually, indicating their name on cue cards which were then kept at the circulation desk. Early mechanization came in 1936, when the University of Texas began using a punch card system to manage library circulation. [3] While the punch card system allowed for more efficient tracking of loans, library services were far from being integrated, and no other library task was affected by this change. [edit]1960s: the influence of computer technologies Following this, the next big innovation came with the advent of MARC standards in the 1960s which coincided with the growth of computer technologies – library automation was born. [3] From this point onwards, libraries began experimenting with computers, and, starting in the late 1960s and continuing into the 1970s, bibliographic services utilizing new online technology and the shared MARC vocabulary entered the market; these included OCLC (1967), Research Libraries Group (which has since merged with OCLC), and Washington Library Network (which became Western Library Network and is also now part of OCLC). [4] [edit]1970s-1980s: the early integrated library system Screenshot of a Dynix menu. The 1970s can be characterized by improvements in computer storage as well as in telecommunications. [4] As a result of these advances, ‘turnkey systems on microcomputers,’[4] known more commonly as integrated library systems (ILS) finally appeared. These systems included necessary hardware and software which allowed the connection of major circulation tasks, including circulation control and overdue notices. [5] As the technology developed, other library tasks could be accomplished through ILS as well, including acquisition, cataloguing, reservation of titles, and monitoring of serials. [6] [edit]1990s-2000s: the growth of the Internet With the evolution of the Internet throughout the 1990s and into the 2000s, ILSs began allowing users to more actively engage with their libraries through OPACs and online web-based portals. Users could log into their library accounts to reserve or renew books, as well as authenticate themselves for access to library-subscribed online databases. Inevitably, during this time, the ILS market grew exponentially. By 2002, the ILS industry averaged sales of approximately US$500 million annually, compared to just US$50 million in 1982. [5] [edit]Mid 2000s-Present: increasing costs and customer dissatisfaction By the mid to late 2000s, ILS vendors had increased not only the number of services offered but also their prices, leading to some dissatisfaction among many smaller libraries. At the same time, open source ILS was in its early stages of testing. Some libraries began turning to such open source ILSs as Koha and Evergreen. Common reasons noted were to avoid vendor lock in, avoid license fees, and participate in software development. Freedom from vendors also allowed libraries to prioritize needs according to urgency, as opposed to what their vendor can offer. [7] Libraries which have moved to open source ILS have found that vendors are now more likely to provide quality service in order to continue a partnership since they no longer have the power of owning the ILS software and tying down libraries to strict contracts. [7] This has been the case with the SCLENDS consortium. Following the success of Evergreen for the Georgia PINES library consortium, the South Carolina State Library along with some local public libraries formed the SCLENDS consortium in order to share resources and to take advantage of the open source nature of the Evergreen ILS to meet their specific needs. [7] By October 2011, just 2 years after SCLENDS began operations, 13 public library systems across 15 counties had already joined the consortium, in addition to the South Carolina State Library. Librarytechnology. org does an annual survey of over 2,400 libraries and noted in 2008 2%[8] of those surveyed used open source ILS, in 2009 the number increased to 8%,[9] in 2010 12%,[10] and in 2011 11% [11] of the libraries polled had adopted open source ILSs. [edit]Examples Open-source Evergreen Greenstone Invenio Koha Kuali OLE NewGenLib PhpMyBibli OpenBiblioÃ'Ž VuFind Proprietary Aleph from Ex Libris Innovative Interfaces Library†¢Solution, Library†¢Solution for Schools, and CARL†¢X from The Library Corporation LibraryWorld NOSA Qulto System SirsiDynix, Symphony—current version and Unicorn—a legacy system. SydneyPLUS International Capita Alto formerly Talis Alto (UK and Ireland) Virtua, former VTLS, from VTLS Inc. Voyager from former company Endeavor Information Systems, later acquired by Ex Libris (Polish) MOL, Patron and MOLIK – interface created for children (Polish) SOWA, SOWA2, SOWA2/MARC21, SOWA2/MARC21/SQLÃ'Ž Legacy NOTIS Dynix [edit]See also Library and information science portal Library computer system OPAC List of next-generation catalogs History of Library Automation [edit]References ^ Adamson, Veronica, et al. (2008). JISC & SCONUL Library Management Systems Study PDF (1 MB). Sheffield, UK: Sero Consulting. p. 51. Retrieved on 21 January 2009. â€Å"†¦ a Library Management System (LMS or ILS ‘Integrated Library System’ in US parlance). † Some useful library automation software are: KOHA ,Grennstone . LIBsis, and granthlaya. Tennant, Roy (16 April 2008). â€Å"Picking When to Jump, Part 2†. Library Journal. Reed Business Information. Retrieved 20 January 2009. â€Å"Across the pond they use the term library management systems (LMS) for what we call the integrated library system (ILS). † ^ a b Wallace, Patricia M. (1991). Gary M. Pitkin. ed. Library Systems Migration: An Introduction. Westport, CT: Meckler. p. 3. ISBN 0-88736-738-0. ^ a b c Wallace, Patricia M. (1991). Gary M. Pitkin. ed. Library Systems Migration: An Introduction. Westport, CT: Meckler. p. 4. ISBN 0-88736-738-0. ^ a b Kochtanek, Thomas R. (2002). â€Å"1 – The Evolution of LIS and Enabling Technologies†. Library Information Systems: From Library Automation to Distributed Information Access Solutions. Westport, CT: Libraries Unlimited. p. 4. ISBN 1-59158-018-8. ^ Kochtanek, Thomas R. (2002). â€Å"1 – The Evolution of LIS and Enabling Technologies†. Library Information Systems: From Library Automation to Distributed Information Access Solutions. Westport, CT: Libraries Unlimited. p. 5. ISBN 1-59158-018-8. ^ a b c Hamby, R. ; McBride, R. , & Lundberg, M. (2011, Oct. ). â€Å"South Carolina’s SCLENDS optimizing libraries, transforming lending†. Computers in Libraries. 8 31: 6–10. ^ http://www. librarytechnology. org/perceptions2008. pl ^ http://www. librarytechnology. org/perceptions2009. pl ^ http://www. librarytechnology. org/perceptions2010. pl ^ http://www. librarytechnology. org/perceptions2011. pl [edit]Further reading Olson, N. (2010). Taken for Granted – The Construction of Order in the Process of Library Management System Decision Making (Vol. 45). Goteborg / Boras: Valfrid publishing. [1] Rubin, Richard E. Foundations of Library and Information Science. New York: Neal-Schuman Publishers, Inc. , 2004. [edit]External links MARC Records, Systems and Tools : Network Development and MARC Standards Office, Library of Congress Higher Education Library Technology,(HELibTech) a wiki supported by SCONUL (Society of College National and University Libraries) that covers many aspects of library technology and lists technologies in use in UK Higher Education Key resources in the field of Library Automation Categories: Library automationÃ'Ž

Stopping by Woods on a Snowy Evening

Robert Frost’s â€Å"Stopping by Woods on a Snowy Evening† is a poem that, at first glance, seems to simply describe the author’s journey through the woods. The poem’s language is uncomplicated and the rhyme scheme flows smoothly. Also, the subject matter is easily relatable to the audience; the poem speaks of things such as woods, snow, and a horse, which any reader can identify with or visualize. These qualities make it easy for the reader to take this piece at face value without reading into what the words mean rather than just what they say.Upon taking a closer look, however, the poem is undoubtedly the author’s memento mori. This becomes evident at the end of the poem, where there is an interruption in the flow of the language that elicits reconsideration of the poem’s facade of simplicity. Up until the last stanza, all the lines run seamlessly together. Then, the first two lines of the last stanza read â€Å"The woods are lovely, dark and deep/ But I have promises to keep. † What causes the reader to consider a second look at these two lines is the word â€Å"but. This word usually signals to the reader that what follows is in contradiction to what precedes it; however, in this case the second line does not contrast the first.Therefore, the reader must search for what is being contrasted. The author is not merely commenting on the â€Å"lovely, dark and deep† woods, but is contemplating something. To better understand what is being contemplated, a broader look at the poem is necessary. The first stanza the author writes, â€Å"He will not see me stopping here/ To watch his woods fill up with snow. This implies that the author is thinking about spending a considerable amount of time in these woods, which would be necessary to watch them fill with snow. The second stanza says that this snowy evening is â€Å"The darkest evening of the year. † It is possible that it means literally dark; howeve r, it is more likely that the author is figuratively speaking as to say his darkest, or most depressing, evening. The third stanza speaks of â€Å"downy flake,† which invokes images of soft down, commonly used as a pillow filling.The last two lines of the poem mention â€Å"miles to go before I sleep,† in which â€Å"sleep† is a euphemism for death. These six lines, when examined together, imply that the author is depressed and considering these woods as a final resting place. The author’s thought of spending much time, in this case eternity, in the woods using the downy flake to rest his head upon can be interpreted as his contemplation of memento mori. This brings the reader back to the word â€Å"but. † What is the author contrasting when he states that he has â€Å"promises to keep? The author is saying that although these woods are â€Å"lovely, dark and deep† and would make an ideal final resting place upon death, there are â€Å"mil es to go,† or more life to live before the journey of life ends. After reflecting on one simple word, â€Å"but,† which leads to an examination of the piece as a whole, it is evident that the this poem is the author’s memento mori in which mortality is contemplated and a final resting place is considered while stopping by woods on a snowy evening. Stopping by Woods on a Snowy Evening Robert Frost’s â€Å"Stopping by Woods on a Snowy Evening† is a poem that, at first glance, seems to simply describe the author’s journey through the woods. The poem’s language is uncomplicated and the rhyme scheme flows smoothly. Also, the subject matter is easily relatable to the audience; the poem speaks of things such as woods, snow, and a horse, which any reader can identify with or visualize. These qualities make it easy for the reader to take this piece at face value without reading into what the words mean rather than just what they say.Upon taking a closer look, however, the poem is undoubtedly the author’s memento mori. This becomes evident at the end of the poem, where there is an interruption in the flow of the language that elicits reconsideration of the poem’s facade of simplicity. Up until the last stanza, all the lines run seamlessly together. Then, the first two lines of the last stanza read â€Å"The woods are lovely, dark and deep/ But I have promises to keep. † What causes the reader to consider a second look at these two lines is the word â€Å"but. This word usually signals to the reader that what follows is in contradiction to what precedes it; however, in this case the second line does not contrast the first.Therefore, the reader must search for what is being contrasted. The author is not merely commenting on the â€Å"lovely, dark and deep† woods, but is contemplating something. To better understand what is being contemplated, a broader look at the poem is necessary. The first stanza the author writes, â€Å"He will not see me stopping here/ To watch his woods fill up with snow. This implies that the author is thinking about spending a considerable amount of time in these woods, which would be necessary to watch them fill with snow. The second stanza says that this snowy evening is â€Å"The darkest evening of the year. † It is possible that it means literally dark; howeve r, it is more likely that the author is figuratively speaking as to say his darkest, or most depressing, evening. The third stanza speaks of â€Å"downy flake,† which invokes images of soft down, commonly used as a pillow filling.The last two lines of the poem mention â€Å"miles to go before I sleep,† in which â€Å"sleep† is a euphemism for death. These six lines, when examined together, imply that the author is depressed and considering these woods as a final resting place. The author’s thought of spending much time, in this case eternity, in the woods using the downy flake to rest his head upon can be interpreted as his contemplation of memento mori. This brings the reader back to the word â€Å"but. † What is the author contrasting when he states that he has â€Å"promises to keep? The author is saying that although these woods are â€Å"lovely, dark and deep† and would make an ideal final resting place upon death, there are â€Å"mil es to go,† or more life to live before the journey of life ends. After reflecting on one simple word, â€Å"but,† which leads to an examination of the piece as a whole, it is evident that the this poem is the author’s memento mori in which mortality is contemplated and a final resting place is considered while stopping by woods on a snowy evening.

How central is the role of HRM key to organisational performance Essay

How central is the role of HRM key to organisational performance considering the recent trend in human resource outsourcing (HRO) identified by Lewis (2009) - Essay Example There is need to understand both the theoretical and practical concepts of human resource management from a professional perspective of the functions and mandate bestowed on HRM. The roles of HRM has over time changed and adapted a more holistic and divergent niche in tandem with the changing times and business dynamics. The definition has developed from simply managing the organization’s work force to empowering the employees, adopting a strategic business orientation and ensuring overall effectiveness within the organization. There are organizations that currently offer human resource services and hence become the legal employers of an organization’s staff. This is very common with small firms as they employ the services of professional employer organization to run all the HR functions of the organization; hence human resource outsourcing (Lewis, 2009). The human resource outsourcing hence becomes a very important department that oversees the selection, hiring, monitoring performance contracting and even firing of employees. The quality and efficiency of the labor force falls squarely on the ability of this special department to deliver its mandate to the organization. The current changes in the corporate world and increased competition has posed a major challenge for most organizations as they work around the clock to maximize on the delivery of its labor force and at the same time meet the needs and expectation of its partners and stakeholders in the divergent business world. The two core roles undertaken by the human resource manager of an organization include staffing and monitoring staff performance. In light of staffing, the human resource plays an active role in overseeing the logistic of selecting, hiring and retaining competent staff members. In order to achieve the dynamic role of the HRM, there is need for strategic management of the labor force in line with the

Haptic Essay Example | Topics and Well Written Essays - 250 words - 1

Haptic - Essay Example Haptic is used in supporting cognitive tasks performance e.g. in children with low attention, mental problems and brain injury, by enhancing mental imagery and verbalization systems. Furthermore, haptic can be used in communication as it gives feedback at the point of interaction by the user (Hatzfeld and Kern 21). It also enables conveying of information in demanding environments. Haptic can also be used in tactile interfaces to help in navigation by the visually impaired and blind people (Henderson ‎and Pehoski 77). For haptic devices to be effective, there are functional and data requirements. These include reliability and uniformity so that consistent perceptual effects are obtained. Haptic devices should have sensing requirements for easy and faster input (Siciliano and ‎ Khatib 726). The sensing requirement helps in determining the state of the device. Haptic devices should have high power to weight ratio for excellent performance and good feedback. Also, to sense the user’s action, the haptic device should have high force or torque. A vending machine applies touch on a user interface for payment to be made. After payment is made, customers are provided with what they require for example a drink. Vending machines support a variety of payment methods such as coins, debit and credit cards, pay phones and online accounts such as Payoneer and PayPal. ii. Credit and debit cards provide more convenient ways of making payments as a customer does not have to worry about carrying cash or having it in the right denominations accepted by the machine. A card can be tapped or inserted into the machine to make the payment. iii. The use of pay phones is a recent development. Mobile service providers have come up with different applications that allow business transactions to be conducted using phones. This is also a convenient way of making payments without physical cash. iv. Online payment methods are increasingly being adopted in the modern

OSHA Assignment Example | Topics and Well Written Essays - 500 words

OSHA - Assignment Example An article by Bender Thomas, which talks about on workers deaths in confined spaces, was identified, an investigation that was carried as part of Fatality Assessment and Control Evaluation program. According to the author of an investigation where a worker died after entering a toluene storage tank and then on a rescue attempt a fireman also ended up being killed when the tank exploded (Bender 37). According to the author owner of a petroleum bulk storage tank, found out that his toluene storage tank was contaminated, and therefore he wanted to clean it and therefore it will have to be drained and cleaned. However, he found out that the tank’s only access was located at the top and since the tank was cylindrical it was not easy to clean it. Therefore, the owner decided to install the portal at the bottom. In connection to this, he consulted a contractor who gave him the cost estimates of installing the access portal at the bottom of the tank. The contractor after carrying out his assessment told the owner of the tank that it has to be drained, and all the sludge removed before he puts the access portal. The owner of the tank, therefore, directed his supervisor to get the tank ready for the contractor. On that fateful day, the supervisor and unskilled worker decided to get the job done. Therefore, the supervisor decided to rent self –contained breathing apparatus (SCBA). However, because the opening was small and since a ladder could not be used the supervisor decided to use a rope. In addition, because the opening was so small it was decided that the worker get in with the SCBA loosely tied on his head. After a while, the supervisor saw the worker standing at the bottom of the tank, and then he directed him to get out, however, and there was no response. He then informed the facility manager who was just standing nearby. After that, a fire rescue team was called. The firemen

Swine flu is a lab-made virus Essay Example | Topics and Well Written Essays - 1250 words

Swine flu is a lab-made virus - Essay Example f the Influenza is known to comprise genetic elements from swine flu, human flu and bird flu strains spanning across three continents and there has been considerable speculation over concerns and suspicion that this strain of the virus was manmade. It is also not unreasonable to question whether governments across the world that has been spooked with the prospects of radical changes in the global climate and with an ever increasing population in the planet, have amassed a top secret method to engineer a virus that has is aimed at correcting the human population through the spread of this virus. Experts argue that such a possibility is technically probable. The US Military is known to have engineered and unleashed such viruses both for test purposes as well as in a quest to gain ground as part of strategic initiatives in enemy territory. However, that does not mean that one must point the first finger straight towards them. However, such a stance on the part of governments would mark a crime against humanity that is aimed intentionally towards unleashing biological weapons into the open (Gina Kolata, 2007). However, this also leads one to believe whether governments have been indulging in crimes against humanity on a routine basis. The US is the only known country to have dropped nuclear bombs on civilian populations during the Second World War. Israel is known to have made use of white phosphorus in its fight against the Palestinians. Hitler sent millions of Jews to the gas chambers and Americans used to fire rounds made of depleted uranium into Iraqi targets and Afghanistan. As such, unleashing a biological weapon in a huge city such as Mexico city is no big deal beyond the current capabilities of today’s governments in achieving what they intend to do (Ethne Barnes, 2008). All along human history, almost all crimes against humanity are known to originate from the deeds of governments – whereby most of such crimes have been committed in the name of peace,

Second Networking Group Essay Example | Topics and Well Written Essays - 500 words

Second Networking Group - Essay Example The Tiger was better and large enough to support my objectives. They had required numbers of knowledge personnel, teamworking, and experience in marketing the product. This helped in encountering competitors in the market, the plans we laid on how to reach the set goals, by minimizing costs both on efficient and effective ways. The second group had smart objectives to bulldoze competitors in the market The group also showed greater signs of growth. They also established business roots on the ground, this anchored the group. By an improved customer, margins meant the profits margins had a greater potential of increasing. The team had vital marketing skills needed to facilitate smooth marketing operation of commodities. With proper infrastructure in line with the group goals, the road to promotion was easier than before. It also had expertise and knowledge to the service to serve the entire market. Communication was effective with customers in market segmentation, this aided much in understanding customers needs, tastes and preferences. The group was able to dispatch products according to consumers needs, this meant supply could fit the current demand figures in the market. Enabling products would reach consumers at the exact place, time, and quantities. Different marketing strategies helped the production and distribution department to balance the exact items to be produced and availed to the market. The group decided to use undifferentiated marketing strategy, where the salespeople and markers appealed to one large market segment with single marketing strategies.  Ã‚  

On the war of iraq Research Paper Example | Topics and Well Written Essays - 1750 words

On the war of iraq - Research Paper Example tyrannical rule of Saddam Hussein, indiscriminate killing, large-scale unemployment, loss of basic infrastructure, lack of law-enforcement, and armed resistance, made the country’s future appear bleak. This is particularly true for the most vulnerable sections of Iraqi society: the children, women and old people (Ismael, 2007). The classical Just War tradition with ethical criteria for pre-emptive war, is not adequately filled by the Bush Administration’s use of military force in the attack it led against Iraq, as part of the war against global terrorism. The doctrine of pre-emptive war in the case of Iraq fails vital ethical tests (Wester, 2004). Thesis Statement: The purpose of this paper is to present an argumentative discussion on the United States’ continued war on Iraq, beginning in 2003. The extent to which it was a Just War will be examined on the basis of the presidential justification for war with Iraq, public and media misperceptions about the war created by the Administration, and level of evidentiary strength in the president’s case for war. The theoretical framework of the doctrine of Just War related to the concept of an unavoidable war to protect humanitarian rights, forms a useful tool for analysis. The doctrine includes international laws on the use of armed force in combat. â€Å"Beyond strict assessments of the legality of war, Just War doctrine is concerned with the broader notion of justice† (Enemark & Michaelson, 2005, p.545). The Just War doctrine is based on the principle that the inevitable death and destruction caused by war results in the burden of proof to explain the moral justification for war, falling on those who advocate the use of armed force. The two dimensions to Just War doctrine are: jus ad bellum or the justice of going to war, and jus in bello or the just conduct of war. The jus ad bellum framework can be used to primarily assess the justice of the decision taken by the U.S. Administration to invade Iraq in March

The Public Relations Campaign of the Bank Term Paper

The Public Relations Campaign of the Bank - Term Paper Example The ABC Bank is a leading bank and it plans to fortify its lead and keep competition far behind. Its market research team has identified a way to do so in an opportunity that exists in the market. The opportunity is a need of the potential customers to be able to make payments using their mobile phones. This need is felt in many practical situations. For example, a customer who needs to pay for a restaurant bill, which has somehow exceeded his estimate of what the bill could have been, can instantly pay through his cell phone. He does not have to bother with the credit card or going to the bank to do the same. Or, a Parent, whose kid is studying in a distant town suddenly needs money, the Parent can almost instantly while being on the move and without bothering to access his online account through a laptop or any other gadget, may simply use his mobile phone to send the amount to the kid. The possibilities are numerous and almost everybody seems to have a need for this basic applicat ion that satisfies an elementary need of being able to send money immediately without the hassle of waiting to do the transaction, upon either reaching a bank or reaching someplace that maybe work or home or a business center, where the transaction could be done online. Moreover, there is no transaction charge. As far as the security of the transaction is concerned, there is no need to share account details. Also, the app is pin protected thus making it safe to use.On the face of it, the situation surrounding the launch of the application seems quite favorable. This seems so, given the readiness with which it promises to fulfill a basic need of the public and that is to be able to send money while being on the move and that too for free. The app also promises to be safe. However, a careful scan of the internal environment leads to concerns that threaten to affect the success of the launch or the app itself. A careful and ongoing examination of the related news gives inputs about how this service could be misused and lead to financial fraud.

Business Decision Making Assignment Example | Topics and Well Written Essays - 2000 words - 1

Business Decision Making - Assignment Example alternative hypothesis and conclude that there is a significant difference between the sample mean (average time to departure station 16.68) and the population mean (20 minutes, survey already conducted). Based on the above table results, the probability of significance is 0.948 (>0.05), we accept our null hypothesis and conclude that the mean time to departure station between males and females is not significantly different. They are on par. Null Hypothesis H0: There is no significant difference between the sample mean (average number of times 12.06) and the population mean (14 times). The population SD is not known, so we can utilize sample SD (standard deviation). The sample size is 250. Alternative Hypothesis H1: There is a significant difference between the sample mean and the population mean. The population SD is not known, so we can utilize sample SD (standard deviation). The sample size is 250. =3.73 with probability 0.000096 Hence we reject the null hypothesis and accept the alternative hypothesis and conclude that there is a significant difference between the sample mean (average no. of times a month travelled i.e.12.06) and the population mean (14 times). Based on the above table results, the probability of significance is 0.517 (>0.05), we accept our null hypothesis and conclude that the mean times journey made each month between males and females is not significantly different. They are on par. Question 7: Thinking about the station you travelled FROM, please rate how satisfied you are with the following aspects [facilities, rail services, accessibility, public transport information, personal safety] Interpretation: Since the chi square value of 0.93 with probability 0.92 (>0.05), is not significant, we accept our null hypothesis and conclude that there is no association between gender and ratings on personal safety. The proportion of males who are very dissatisfied are 22/142 and that of females is 17/108. So from proportions test between

World War II Debates Essay Example for Free

World War II Debates Essay Even though the 1920’s began with a favorable outlook for peace, towards the end of the decade and throughout the 1930’s the clouds of war were forming. Dictators arose in countries that were dissatisfied with the results of World War I. Germany, Italy, and Japan took aggressive actions, and neither the League of Nations nor the democratic countries were able or willing to stop them. British Prime Minister Chamberlain suggested the best way to deal with Hitler was the policy of appeasement. Actions were taken that moved Europe toward war. The debate over the causes of World War II provides different perspectives. There were several factors as to why the world was plunged into World War II in 1939. At the end of WWI, the Treaty of Versailles was established. This being one of those issues having aggravated many nations. In example, reparations often ad to be paid for things like war damages as well as being forced to lessen their militaries. Both Italy and Japan were promised land- they never got the land- so ultimately this led to feeling of revenge for their anger over the situation. The Great Depression had a huge effect on Germany’s economic trouble. This caused the people to desire a leader who was not only strong but who would also be an authoritative figure for their nation. Being that authoritative figure, both Hitler and Mussolini rose to power. This triggered the beginning of WWII. Especially with the force that Hitler was willing to use when saying that Germany needed to unite all its people under one government- the Reich- to do this, he believed that they needed to fight to get what the need accomplished. This force being the â€Å"sword† (AS SEEN IN DOCUMENT 1) Appeasement is giving into an aggressors demands so peace will be had. European countries often thought that this was the proper actions to take. Appeasement is far from an effective way to dealing with aggressions. Appeasement has to do with the aggression of the axis nations in World War II. This took place when Italy invaded Ethiopia. Eventually to conquer and avenge the loss to Ethiopians in 1896. Haile Selassie, Ethiopian king, appeals to the League of Nations. To no avail. Which was led by Britain and France, to aid in fighting off Mussolini’s forces. The League of Nations proved ineffective. This proves that Britain and France disliked any fight. Haile wanted to stop the Italian aggression. If the aggression was not stopped, he, the aggressor, would attack others. Aggressors should not be appeased (AS SEEN IN DOCUMENT 2). As seen by Winston Churchill, the aggressor must be stopped, Britain, France, and the other countries must join together in a collective security to stop aggression. They should have stopped Hitler when he seized Austria or threatened Czechoslovakia, which was later taken over. The British government is to blame, as it weakened the League of Nations and did not build up their defenses leaving the state in a disaster. The British government also didn’t stop Germany from rebuilding the army. It is pointed out to us that Winston believed that Britain lost the chance to increase Nazi Germany. (AS SEEN IN DOCUMENT 6). (AS SEEN IN EXCERPT 7), Kennan offers his belief that appeasement was unnecessary because Czechoslovakia was strong enough to save itself. And German officials were about to overthrow Hitler. (AS SEEN IN DOCUMENT 8), Historian Taylor defend appeasement. He also states that there was little basis for suggesting that Germans would reject Hitler since they had put him in power and supported him. Other countries were also worried about Russian expansion into Europe. Also, (AS SEEN IN DOCUMENT 5) Chamberlain suggested appeasement because he believed â€Å"good will and determination: could solve differences among countries peacefully. He said they could not fight to save Czechoslovakia because it is a small country, But he is willing to fight over big issues, Specifically, he says he will fight to stop a country that is using force to take over the world , but he does not want war and rather prefers appeasement. Another factor includes a violation of the Treaty of Versailles, by Hitler, when sending German troops into the Rhineland as he said it was time for Germany to be treated as an equal to the rest of the countries of Europe and no longer as a defeated, punished nation. France however went to the League of Nations and asked that Germany be removed from the Rhineland diplomatically or by a stronger force if seen necessary. Western democracies were adopted with the appeasement to keep the peace. The League of Nations did not take action to terminate these attacks (AS SEEN IN DOCUMENT 3). The Munich agreement also proves that appeasement is not the answer for peace. During the Munich Conference, Germans got the OK to occupy Sudetenland, Czechoslovakia only if to promise not to invade more countries (AS SEEN IN DOCUMENT 4). (AS SEEN IN DOCUMENT 9) Keith Eubank claims that the countries of Europe, including Britain and France, were not willing to fight because Hitler had done nothing to warrant their returning to the conditions they had suffered in WWI. All the countries had other interests and they were not willing to unite to stop Hitler. Collective security was not the route to take at this time. Stalin, Roosevelt and Churchill demanded Germany split into factions to be controlled by their respective countries and France, but Hitler refused. Allied forces and the Red Army invaded Berlin and Hitler committed suicide. America quickly ended the war in the Pacific with two nuclear weapons dropped on Japan. The War ended in the Summer of 1945. It is estimated that 50 million people lost their lives during World War 2.

A Review of the Use of Platelets

A Review of the Use of Platelets Introduction Blood is circulated by the heart around the body and performs many physiological functions because of the many components in blood. Half of the blood consists of cells, whereas the other half is plasma fluid. Plasma contains the nutritional material, waste, and proteins which play a part in haemostasis as discussed later in the review. Erythrocytes are one of the cells in blood, they contain haemoglobin and their main function is to transport oxygen from the lungs to the body tissues. Blood also contains leukocytes and plays a role in defending the body from pathogens and foreign antigens. Finally the blood contains platelets, which are very small and work together with coagulation factors to play a major role in haemostasis. In order to understand the use of platelets in transfusion their physiological function should be considered. Haemostasis is a normal physiological response that helps avoid excessive bleeding and haemorrhaging. They have other function such as making sure the blood is fluid and in motion thereby maintaining blood vessel integrity (Verhamme, 2009). Haemostasis is a response of three different stages that progress through time. The first response which is known as primary haemostasis and this is where the platelet cells in the blood are activated once they come into contact with the exposed endothelial cells, especially collagen due to the vascular damage. The final haemostasis response causes fibrinolysis to separate and dissolve the blood clot (Verstraeten, 2004). Going back to primary haemostasis the platelets release a substance that causes the vascular muscles in the vessel to constrict, and expose a phospholipid structure that reacts with proteins known as a coagulation factors including fibrinogen and are found in the plasma. The damaged vessel releases a certain lipoprotein (tissue thromboplastin) that activates coagulation in the plasma forming a fibrin clot, which is the pus that is released once the clot is penetrated. Use Of platelets There are several uses of platelets for transfusion purposes that are available for a variety of patients. Children with malignant diseases such as Acute Lymphoblastic Leukaemia (ALL) or Acute Myeloid Leukaemia (AML) are the most common type of patients that can receive transfusions. This technique is used to treat excessive bleeding and also when blood platelet levels fall drastically. If patients with ALL show symptoms of the disease or are bleeding continuously and prone to infections then prophylactic platelet transfusion therapy is used to raise the platelet count. In patients with AML platelet transfusions are carried out during induction chemotherapy and then later on again during stem cell transplantation. Higher threshold platelet count is required in patients suffering from disease-induced thrombocytopenia. Transfusion in stem cell recipients is another use of platelets, particularly before the engraftment phase of transplantation. ABO incompatibility may be an issue with platelet transfusions and therefore the composition must be consistent with both the donor and recipient. Children with congenital platelet disorders may also require transfusion. Inherited disorders such as Bernard-Soulier disease and Glanzmanns thrombasthenia may cause patients to bleed excessively during surgery or on other occasions. Apherisised platelets should be used. Transfusions may also be required in patients who have abnormal platelets as a result of diseases such as Wiskott-Aldrich or Fanconi anaemia. However transfusions should be carried out prudently and reserved mainly for major bleeding episodes. Platelet transfusion can also be used during pregnancy. Situations include excessive bleeding that can occur during the post-natal period, consumptive coagulopathy, placental breakage, and serious toxaemia or HELLP syndrome. Cytomegalovirus (CMV) status should be checked and if negative or unknown then CMV seronegative platelets should be administered. CMV and other infections in the newborn, such as rubella and syphilis may result in repression of platelet production that can lead to enlargement of the spleen and also a decreased platelet lifespan. Platelet transfusion for neonatal congenital infections may therefore be a possibility. Platelet alloimmunisation may cause foetal thrombocytopenia and therefore transfusion therapy into the uterus of the baby during pregnancy can be achievable to increase the platelet count. Intrauterine transfusions (IUT) are also used to avoid brain haemorrhages and other areas where excessive bleeding can occur. However IUTs are known to cause foetal death in approximately 1% of cases. Patients involved in ECMO therapy or having a cardiopulmonary bypass can also have platelet transfusion therapy. Abnormally high levels of bleeding can be replaced to return platelet levels to somewhere near normality. Infants with Foetomaternal Alloimmune Thrombocytopenia with or without Intra-cerebral haemorrhage can have transfusion to normalise or replace platelet loss, making sure also that platelet-specific antigen used is negative. References Verhamme, P and Hoylaerts, M. F. (2009). Hemostasis and inflammation: two of a kind? Thrombosis Journal. 7 (15), p1-3. Verstraeten, L et al. (2004). Journal de pharmacie de Belgique. The physiology of primary hemostasis. 44 (4), P302-307. Pisciotto PT, Benson K, Hume H, Glassman AB, Oberman H, Popovsky M, Hines D, Anderson K. Prophylactic versus therapeutic platelet transfusion practices in hematology and/or oncology patients. Transfusion 1995; 35; 498-502. Kelley DL, Fegan RL, Ng AT, Kennedy MK, Blanda E, Chambers LA, Kennedy MS, Lasky LC. High-yield platelet concentrates attainable by continuous quality improvement reduce platelet transfusion cost and donor exposure. Transfusion 1997: 37; 482-486. Hunt BJ. Indications for therapeutic platelet transfusions. Consensus conference on platelet transfusions. Blood Rev 1998; 12:227-233. HG Klein and DJ Anstee; Mollisons Blood Transfusion in Clinical Medicine Ch14 p611-612; ch15 p675. Sally V. Rudman; Textbook of Blood Banking and Transfusion Medicine; Ch14 p380-383. THE ROYAL CHILDRENS HOSPITAL, MELBOURNE (2008) Platelet transfusion [WWW]. Available from: http://www.rch.org.au/bloodtrans/about.cfm?doc_id=7374 [Accessed 24/02/10].

Rights Based Ethical Theory Social Contract Sociology Essay

Rights Based Ethical Theory Social Contract Sociology Essay Recently internet filtering policy is not pursued by Australian government. Therefore, to avoid the unavailability of certain required data to Australian public. Child pornography is the undesirable information which needs to be filter on internet, but it is consistent with Australian anti-child pornography laws, which defines the level of filtering on the internet. This topic should reflect is Australian government filtering policy is ethical in which ways and for what purpose? Compare it with Right based ethical theory in conjunction to ACS ethics. Moreover, compare it with the culture distinct with your own culture and evaluate the arguments and attitude of government of that culture with your own culture. Prelude: Internet filtering policy by Australian government should be done therefore; unwanted data like child pornography can be controlled. On the other hand, Australian government decide not to seek any changes in internet filtering policy whereby required data is inaccessible to the public and people freedom will be affected. In what ways and purpose Australian government ethically controlling over the internet using Right based ethical theory in conjunction of ACS codes of ethics. I conceive Australian government is controlling ethical by filtering internet policy to stop child pornography. Therefore, it would stop individual and society morally that child pornography is wrong and against law. Moreover, compare it to right based ethical theory they are following legal and positive right in benefit for individual and society self-interest. Definition: Contract based ethical theory is based on pre-moral existence of human being and social contract, in which individual have rights to satisfy their desires to avoid antipathy and life, motivation to being moral, respectively. Social contract can be elaborated more how it is motivated individuals or group to being moral because it is the collective of self-interest. Like, it is unwritten agreement, but if we are honest with other then it would be easy for us to trust them and gained the same benefit. Social contract can be divided into two type legal right and moral right. Legal right are defined by the government or the law makers and enforced by the law officers of the community. Whereas, moral rights are formed by the society or community culture in which their personal and community relationship involved to follow them. These both rights are enforced to combine self-interest and common goods for a society. Define a  right  as a justified claim that individuals and groups can make upon other individuals or upon society; to have a right is to be in a position to determine by ones choices, what others should do or need not do. In the case of a  legal right, the claim must be justified by legal principles and rules. Likewise, a  moral right  must find grounding in moral principles and rules. One form of rights does not necessarily lead to another, although this distinction is not well recognized in contemporary society. (Beauchamp Childress , 2001) This social contract is criticised because of its minimalist molarity. In a sense where there is no formal or legal contract they would not behave morally. For example, child is drowning in 4 feet deep water. Therefore, according to minimalist molarity we have no obligation to save that child. This minimalist molarity can be perceived by two principles (1) do no harm, (2) do good. This means we do not harm that child (or anyone else) and do good for our society like free education to our community or society. But dont we think its morally good to save that child if we have power and have no inconvenient to ourselves. Philosophers and legal scholars have often differentiated rights into two kinds (a) positive rights (b) negative rights. Negative right can be explicit we have right to leave another alone that is not to interfere the rights of others. For example, rights to vote, rights to own a computer. They are negative in a sense that we have right to go to polls and cast vote to any particular election without the interference of others and right to purchase our own computer. Negative right holder must be aware that they cannot demand or expect others that they will take them to voting polls if they cannot travel or purchase them a computer if they cannot afford it because others are not obligated according to their rights. On other hand, positive rights are welfare right like giving education and health care to everyone. For example, Australian government provides free education till twelve grades to their citizens and give medical care even if they cannot afford because positive right state t hat it is their rights to be provided. Government filtering policy and Contract Based Theory: Australia Government control ethic over internet censorship is focus primarily on child pornography, sexual violence, and other illegal activities. This was compiled as a result of a consumer complaints process. In terms of Contract based theory, Australian government is playing ethical role to stop the maximum illegal activities, sexual violence and child pornography or child abuse or exploitation websites and materials and making amendments in Internet filtering policy. Like, in June 2011 two Australian ISPs, Telstra and Optus consent to block the vulnerable access lists of websites and materials to child abuse, provided by concerned govern bodies. This is an example of social contract in which law makers motivate individual and group to being moral for collective self-interest and common goods. This is collective self-interest for society and culture in a sense to save these and their children from child pornography. Government filtering policy is ethics which can also be evaluate d by one of the kind of right based theory that is positive rights. This positive rights explicit welfare rights like every individual and community culture should benefit from the government applied procedure or polices. These child pornography, create public concern and stimulate demand for legislative and other reform. Access by children to pornography and use of children in pornography are recognised as social harms even by those who support the industry. Interestingly there is more government and community concern about pornography. (Jeffries, S., 2008). Therefore, filtering the access of child pornography is applied as positive rights by the government. The purpose government filtered internet policy is to lead legal and moral rights as individual and society or culture. Furthermore, government decided not to advance the filtering policy to avoid the unnecessary interference in their freedom of speech and aversion from public. In conjunction too few of the ACS codes of ethics which are as follows; primacy of the public interest, professionalism and enhancement of quality of life contributes major insight from right based ethical theory. Right based ethical theory motivated that public should have collective interest with common goods. Comparing rights based theory with professionalism; it increases the unity of society and respects other members of the community or society. Moreover, Legal contract bond us to enhance the quality of life of those who are affected by our work. On the other hand, there is a rag of debates against internet filtering policy. They perceive Australian government act is not ethical by filtering internet policies and this law is the waste of money and this internet censorship would be creeping and never ends. For example, some people said filtering policy might make the internet speed worst; even some desirable material would be unavailable like any RC rated material which will include blocking access to web pages of banned  films and  hardcode pornography. This web filtering may easily by pass proxy servers. Those who retaliate against internet censorship they have the following arguments: (Dudley-Nicholson, 2011) Child pornography is not exchanging on World Wide Web, but on virtual private network, file sharing sites and peer to peer networks. No user can opt out of this short of changing to a new ISP. Government is only blocking URL, change in one sentence will change the complete website and need to start over again. This filtering is very strict that if it swept up the website no appeal process is available. Therefore, they believe internet censorship is an epic fail because of the above mentioned reasons and they feel their freedom of speech is being interfered. They also do not want child pornography material over the internet but they are against the web filter policy. Proposition: According to my arguments Australian government controls filtering policy is ethical by applying some necessary web filtering for internet censorship which includes child pornography as their main objective to block. As a result, their society and culture are educated that child abusive is immoral. To avoid antipathy from public, recently they are not pursuing filtering policy because high web filtering can make desirable data unavailable. My culture vs. other culture: One of the Arab countries Saudi Arabia is quite distinct from my culture. In Saudi culture they do not allow freedom of speech, especially womens or anything against their government or their religion. For example, they dont respect Shia (another religion distinct from Saudi religion) Muharram procession and completely banned them. However non-Muslims are free to worship in their own homes. Whereas, Australian culture give rights to their public for freedom of speech whether, its against their government or religion and respect all the religion and culture. Moreover, if Saudi found anyone deemed criticize their Royal Family, government or their religion they might imprison them. Saudi culture is ruled by dictatorship opposite to Australian culture which is democratic. Their media is also being censored by their government to avoid use of abusive material against their government, royal family and religion. They have a strong content filtering policy over the internet that no type of sex adultery, pornography and other abusive material could be access because they believe its against moral rights, their religion rules and acts and carry death penalty. Whatever their law makers have defined for their society benefit is enforced by the government officials to follow them whether they like or not because their law is based on Holy Book, the Quran. The system is often known as Sharia. In Australia pornography is legal; their internet filtering policies is only to stop child pornography because according to their ethics child abusive is immoral act to their society or culture. If compare Saudi government with the attitude of my government, people in my culture there are defined rules and regulation but they are not implemented by the society or culture neither government enforced them. Recently, they have taken an action against internet censorship by blocking pornography website access because they have realized that their youth quality of life is being affected by that. Therefore, its their right to stop abusive material over the internet to save their youth from pornography and sexual abusive materials. In my culture, government allow freedom of speech especially we encourage womens and media. Press media in our culture have extra ordinary rights for freedom of speech. They bluntly reveal government corruption secrets and most of the times they misused their power by criticising unnecessary to the government and law. Media sometimes portray good things wrongly to the public of our society and culture. Its illegal to criticise Saudi government or their religion and if they found anyone deemed they would imprison them. Government in our culture gives rights to other culture to celebrate their occasions. Like, Christmas, Shia Muharram procession etc. and because of this different cultural celebrations some other religion get offended and conflict started between different cultures in a society. Saudi governments only allow those events for cele bration which are defined by their religion to maintain decorum. Saudi government try to follow ethics firmly because for them honesty, quality of life and competence matters a lot. To sum up, in Saudi culture their government follows ethics as per defined in their religion. For example, welfare rights: The state guarantees the rights of the citizen and his family in cases of emergency, illness and disability, and in old age; it supports the system of social security and encourages institutions and individuals to contribute in acts of charity, education: The state provides public education and pledges to combat illiteracy. (Gulf Legal Services Ltd, 2001). In my viewpoint my culture now there are more divided into diverse cultures, therefore, the culture comes into power or government follow their own cultural rules. This means we do not have particular ethics only follow rules on discretion or ad-hoc basis.

A Worn Path :: essays research papers

  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   A Tattered Trail   Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬Å"A Worn Path† by Eudora Welty, is the tale of the unstoppable love and care of a grandmother for her grandchild. The main character in the story, Phoenix Jackson, is an old black woman who makes a long journey into town to get medicine for her ill grandson. Despite the many obstacles Phoenix encounters along her journey, determination helps her to continue. I will analyze â€Å" A Worn Path† by Eudora Welty in terms of symbolism and characters.   Ã‚  Ã‚  Ã‚  Ã‚  First, I will analyze â€Å"A Worn Path† by Eudora Welty in terms of symbolism. One way symbolism was shown in the story was by the obstacles Phoenix encounters along her journey. The first obstacle Phoenix faces is when she gets herself tangled in a bush, and she does not want to tear her dress. Phoenix begins to take to the bush saying, â€Å"Thorns, you doing your appointed work. Never want to let folks pass, no sir† (Welty 389). Eventually, she frees herself from the bush. â€Å" Old eyes thought you was a pretty little green bush† (Welty 389). This shows that you should not judge from the outside and that things are not always, what they seem to be. Another obstacle she faces is when she meets the barbed wire fence. She begins to speak to herself, â€Å" she could not pay for having her arm or leg sawed off if she got caught fast where she was†(Welty 390). Again, determination helps her to continue. Phoenix’s name also shows symbolism. â€Å"As Wesley 2 most critics have noted, Phoenix Jackson’s first name links her to the Egyptian myth of the bird that renews itself periodically from its own ashes†(Bartel 45). In addition, like her name, Phoenix seems ageless. When she stops to drink water from the spring she says, â€Å"Nobody know who made this well, for it was here when I was born†(Welty 391). When she encounters the hunter and he asks her how old she is she says, â€Å"There is no telling, mister, â€Å"said, â€Å"no telling† (Welty 392). Again her age is emphasized when she goes to the doctor’s office and the nurse ask her why she never went to school. â€Å"I never did go to school, I was too old at the Surrender† (Welty 394).   Ã‚  Ã‚  Ã‚  Ã‚  Secondly, I will analyze â€Å"A Worn Path†, by Eudora Welty in terms of characters. The main character in the story is Phoenix Jackson.

Brave New World - A Letter to Mr. Huxley :: essays papers

Brave New World - A Letter to Mr. Huxley Dear Mr. Huxley During the past few weeks my class and I have been reading your book, â€Å" Brave New World†. While reading your book I have discovered a few captivating issues. These issues include the destruction of the family, the use of drugs, and polygamy (obligatory sex). These issues are interesting because of their implications in life today, and the frequent times they are shown in the book. The ways they are used to control people and make their life easier, and the fact that our world seems to be falling into the same state. The destruction of the family an important issue to me personally because of the relevance it has to my life and to our changing world. The fact that the words mother, father, etc are considered pornographic is particularly interesting. The family in â€Å"Brave New World† is replaced with bottles, nurses, conditioning, and life training. These changes allow for a more easily controlled individual. By not allowing a person to have or develop relationships that person is more receptive to his predestined path and more contented to follow the group. The destruction of the family is also an issue in today’s world. Devoice and pregnancy before marriage is destroying the Family. These things are causing children to grow up with out whole families and in some cases without any family. This worries me because I don’t want our world to end up the same as the one in â€Å"Brave New World.† The issue of Use of Drugs is a personal favourite. While the idea of a perfect drug that has no side effects and doesn’t leave you with a hangover is intriguing. The way it is used in the book is disturbing. The drug in the book is used to keep people from having any unwanted emotions; they are conditioned to spend most of there free time on soma (the drug). This causes them not to have much time to think about anything, which makes them more content to spend their life doing just what there told and making them a controlled individual with no real power over there own life (a slave). The use of drugs is a big issue in our world today.

Free Merchant of Venice Essays: Noble and Worthy Jessica? :: Merchant Venice Essays

Noble and Worthy Jessica? While researching for this paper I reviewed numerous essays, assessments, and commentaries concerning The Merchant of Venice. One essay used the terms "noble" and "worthy" in relation to Jessica. The author stated that "sometimes what they [the characters of the play] 'sell out' for is worthy and shows them to be noble (Jessica for example)." The author goes on to say that Shylock's reasons for selling out "seem ignoble." Those statements really got me thinking, so I strolled over to my trusty dictionary to look up "noble" and "worthy." Noble--1. a: possessing outstanding qualities. 2: of high birth or exalted rank. 3. a: possessing very high or excellent qualities or properties. Worthy-1. a: having worth or value. Merriam Webster's Collegiate Dictionary (10th edition) The most common connotation of "noble," in my opinion, is a combination of the first and third listings. While Jessica certainly fits the second meaning listed of "noble" and the meaning of "worthy" (financially anyway), I didn't see any proof of her being such an outstanding person or "possessing very high or excellent qualities" within the context of this play. She may very well be a wonderful person, but I didn't see anything that would lead me to that conclusion in the play itself. Let's look at the facts. Jessica robs her father of all the jewels and money she can carry to marry Lorenzo. She casts aside her religion as if it were an old hat. The only outstanding quality I see is that she can do all this without the slightest remorse. We are told by Jessica that Shylock's "house is hell," but within the play I did not see any proof of this (II.iii.2). It is true that Shylock did not know which to weep for more, his daughter or his ducats, but does that make that house a hell? Because we didn't see what life was like in the house, we can only take Jessica's word for it. I, for one, am not terribly comfortable with her word as she has proven herself to be a thief and liar already. How do we know she isn't just an incredibly ungrateful daughter blinded by love (as she herself proclaimed love to be a blinding force--II.vi.36)? Frankly, Shakespeare did not give us much to work with as far as

Children using social media Essay

Many children have access to the Internet whether it is by computer, smartphone, tablet or other different types of electronics. Parents allow their children access to the Internet, but a majority of parents don’t have control over their child’s usage. There are websites such as Facebook, Twitter, Tumbler and Instagram, in which many children under the age of 15 and under have profiles. Social media allows people to interact with other users, whether it is people they know in person or even with strangers. It allows people to share their lives with the online world and it all happens with the use of social media. However, there have been many reports of cyber bullying, privacy concerns and many other different crimes being committed on the Internet. Therefore, in today’s world the Internet is not a 100% safe and secure environment. On the Internet, there are thousands of pictures of alcohol, tobacco and sexual behaviors and every user has access to the inappropriate pictures. With social media, teenagers have access to see adults give their thoughts about drugs, sex and alcohol and the opinion of those people may influence the minds of children. At a young age, children are affected and influenced by adults and even manipulated by adults on the Internet which makes it hazardous for them to have social media accounts. There are Internet users who spend all their time on the Internet, only to chat with anonymous strangers and there is a possibility of meeting sexual predators in the Internet. Therefore, children that are fifteen years of age and under must not have social media accounts because social media has negative effects on their grades, impacts human behavior and also leads to privacy issues. Firstly, the use of social media negatively impacts the grades of teenagers. For this purpose, social media takes a lot of time out of time out of people’s lives. Internet users are browsing on the internet, logging on to Facebook and playing computer games for numerous hours. It is not only adults who have addiction problems, but many teenagers have the same problem. Teenagers that use social media more than necessary have negative effects on their grades. Homework and studying has a huge impact in school grades. When teenagers spend numerous hours on the internet, they spend less time on activities that are important, such as spending time with family, daily chores or homework. On a survey questioning 500 teachers, 58% of teachers believe that smart phones and computers are the reason for children not being able to spell as well as former generations. (http://www. telegraph. co. uk/education/educationnews/8142721/Social-networking-teachers-blame-Facebook-and-Twitter-for-pupils-poor-grades. html) Also, on a different survey on that article, 73% of teachers recommend that parents limit the amount of time a child is online and spend more time doing homework. Therefore, most teachers believe that social media is ruining many children’s performances at school. Indeed, children are learning new words every day and in social media websites, words such as â€Å"tomorrow† is being spelt as â€Å"2morow† or â€Å"message† as â€Å"msg†. This causes confusion for children, as their vocabulary is being combined with â€Å"slang† terms. In summary, social media affects grades of children in negative terms and also impacts their human behavior. Secondly, social media impacts human behaviors of children. Without a doubt, social media is an environment where many children are influenced by many different people in numerous websites. In websites, such as Twitter and Facebook many users express themselves by posting pictures of drugs, alcohol and sex. A majority of their accounts are public to any Facebook user and this allows children to witness explicit photos and gain more knowledge about the â€Å"real† world. There is a major chance that they will also become alcoholics, drug and sex addicts when they are adults. Therefore, the more knowledge they receive about the â€Å"real† world, the more influenced they are. In April 2011, students from El Monte Union High School District in Los Angeles (predominantly under the age of 15) were surveyed about their frequent use of social media and their drug and alcohol use. Almost 30 percent of teenagers smoked and over half of them consumed alcohol at one point. (http://www. examiner. com/article/friends-social-media-photos-influence-teen-smoking-and-drinking) Additionally, most of those teenagers occasionally expose photos of themselves partying, drinking and smoking. Children that are under the age of 15 are being influenced by witnessing users on social media websites post inappropriate pictures. As a result, a majority of teenagers will also become alcoholics, drug and sex addicts due to influence from social media websites. They will have temptations to use swear words, drink alcohol, experiment with different types of drugs and have a desire for sexual behaviors as a result of what they are witnessing in that certain point of their lives. In this case, social media negatively influences children’s behaviors and as a result will lead to privacy issues. On the Internet, there are many child users but also many sexual predators that search for children on the Internet. Children under the age of 15, use social media to connect and communicate with friends. A majority of children also desire to meet people in the common age group, many of them would prefer the people they meet to be in the opposite gender. As a result, many sexual predators chose to create fake profiles to impersonate the lives of a young child in the common age groups of numerous amounts of children. In fact, sexual predators on the Internet manipulate children (mostly under the age of 15) to meet in person in an unsafe environment. In Southern California, a 21 year old male was arrested due to having sexual relations with two 13 year olds, one male and one female. He met up with the children in person after meeting them online at a social media website. (http://www. mercurynews. com/crime-courts/ci_24108468/morgan-hill-southern-california-man-arrested-after-internet) As a result, many social media websites are not safe for children. There are pedophiles that can manipulate children, by posing as another child because of the fact that children under the age of 15 are gullible and still have to mature. As a conclusion, there are many sexual predators on the Internet that make it an unsafe environment for many children. Due to negative impacts on grades, effects on human behavior and lack of privacy, social media accounts are not for children 15 years of age or under. Over usage of social media websites will lead children to not do well in school. They will be influenced by anonymous strangers and also meet different types of people and a possibility of meeting sexual predators. Another aspect of social media websites is that it influences teenagers in a negative way. Social media accounts are for people that are smart and responsible enough to acknowledge what is â€Å"right† and â€Å"wrong†. Children are

Marriage Imprisons Essay

Lectric Law Library defines marriage as, â€Å"A contract made in due form of law, by which a free man and a free woman reciprocally engage to live with each other during their joint lives, in the union which ought to exist between husband and wife. By the terms freeman and freewoman in this definition are meant, not only that they are free and not slaves, but also that they are clear of all bars to a lawful marriage† (â€Å"Marriage†). Unfortunately, this written definition doesn’t always seem to be working in everyday life. In the short stories, The Story of an Hour by Kate Chopin, An Adventure in Paris by Guy de Maupassant and The Secret Life of Walter Mitty by James Thurber, a reader may find many examples that demonstrate how marriage imprisons people. In the vey first sentence in The Story of an Hour a reader finds out that the main character, Louise has heart trouble and may not be able to handle shock or surprise. At the same time, her heart problems symbolize her heartbreak over her role in life. From almost the beginning, the reader is given a clue that Louise has wanted to free herself from her marriage. Mrs. Mallard reacts to the news about her husband’s death with â€Å"sudden, wild abandonment† and locks herself in her bedroom (Chopin 123). The narrator notes that her reaction is not usual for a woman who has just lost her husband. She does not feel paralyzed or unable to accept his fate. She is able to quickly abandon her role as a wife. Ironically, her husband’s death makes Louise to feel alive for the first time. The author describes the beautiful change from winter to spring. The new season is a symbol of the transformation of Louise’s character. The open widow symbolizes all the possibilities that are now available to her. The story’s springtime setting also symbolizes her rebirth as an independent person. Now that her husband is dead, she will be free to assert herself in ways she never before dreamed while she was married. She states that she had loved her husband sometimes, but that now she would be â€Å"Free! Body and soul free!† (Chopin 124). The major irony of the story comes with the surprise at the end. Louise thought her freedom would come from her husband’s death. Instead, she gains freedom from his domination only in her own death after she finds out he’s alive. Unfortunately, long fee life she imagined lasted just for an hour. Another great example of imprisoned by marriage woman is the main character of An Adventure in Paris by Guy De Maupassant. In the story the author reveals a story of a married woman who has spent a great portion of her life at home raising her two children. Obviously, she neither had the chance to experience much excitement nor adventure through these years. Thus, â€Å"she felt that she was growing old without having known life† (De Maupassant 512). She often thought of the exciting life of Paris, wishing to free herself from the dull life she led, and to get the chance to experience some pleasure on her own. One day, she finds a pretext to get out of the house and goes â€Å"for a journey to Paris† (De Maupassant 512). She meets a well-know man, Jean Varin who shows her the way he lives in Paris. They go together for a walk, for a dinner, she even stays at his house for the night. Unfortunately, all she experiences next to his side is nothing comparing to what she dreamed of. She realizes that those well-known men in Paris aren’t any different than her own husband. Just like her husband Varin snores and sleeps on his back. Lying next to Varin in bed, she was â€Å"heartbroken† (De Maupassant 515). Surprisingly through out the story a narrator never reveals the woman’s name, she is referred to the reader as a â€Å"she† (De Maupassant 512). This is not an accident of a narrative. De Maupassant shows that while the woman is married, she cease to exist as her own person. The woman is simply controlled and imprisoned by her family and all the responsibilities as a mother and wife. In contrast, The Secret Life of Walter Mitty by James Thurber illustrates that not only women may experience a feeling of being imprisoned by marriage. The main character in the story, Walter Mitty is fully controlled by his wife and seems to be unable to stand up for himself. Mitty is trapped in a world that is full of dull responsibilities and offers few possibilities for adventure. He spends much of his time escaping into fantasies in which it is him who is in control, and in which his life is full of excitement and adventure. Mitty dreams of flying planes in hazardous conditions and causing scenes in courtrooms, but his life consists of buying overshoes and waiting for his wife to have her hair done. His wife obviously worries about Walter’s health and welfare; she observes that he is nervous, suggests a visit to a doctor, notes that she intends to check his temperature when they return home, and reminds him to wear his gloves and buy overshoes. Unfortunately, at the same time she is breaking the spirit of the man in his life which makes him feel imprisoned. Mitty keeps escaping into fantasies to forget at least for few minutes about his miserable life. Many people recognize marriage with happiness and joyful life. Unfortunately, as we learn from the three stories above, married people often find their life more dull than enjoyable. Lack of excitement and pleasures in marriage, make spouses’ life unhappy and that’s why they often look for a way to escape from it. Thus, in reality marriage differs from its written definition and in fact imprisons people. Works Cited Baush, Richard and R.V. Cassill, eds. The Norton Anthology of Short Fiction. New York: Norton, 2006. Chopin, Kate. â€Å"The Story of an Hour.† Baush and Cassil123- 125. De Maupassant, Guy. â€Å"An Adventure in Paris.† Baush and Cassil 511- 516. â€Å"Marriage.† The ‘Lectric Law Library’s Lexicon On. 2007. Lectric Law Library.15 Nov 2007. Thurber, James. â€Å"The Secret Life of Walter Mitty.† Baush and Cassill 720- 724.

Microfinance in India

India has always been a very agrarian focused culture, with approximately 450 million people are currently in need of funds. Micromanage encompasses many different types of services such as credit, savings, Insurance, remittance and pensions. Micromanage Initiatives primarily focus on microcircuit services because rural towns are heavily reliant on credit for a wide range of needs for example engage In economic activity, consumption needs, mitigate Income shocks, Increase savings and improve self-empowerment. In many micromanage areas, women comprise most of the groups because they are seen as more reliable with funds.Indian's micromanage evolution can be broken down into 4 distinct phases. Indian's micromanage movement started in 1903 through its credit cooperative movement. Before this movement, the poor often relied on the village's money lender whenever they needed access to cash. Money lenders were notorious for high interest rates; they would charge approximately 3%-8% per mont h on loans. Although money lenders would prey on farmer, they had no other choice to use them because they could not get access to banks. Farmers' earnings were directly related to how well their crops fared.High Interest rates coupled with possible years of famine made repayment Impossible caused agrarians to riot. In 1904, the Co-operative Society Act extended credit to Indian villages under government sponsorship as an alternative to traditional money lenders. Cooperatives were the only option to most rural areas because of its spatial spread and penetration in remote areas. During this phase commercial banks did not venture into rural areas because they were in the private sector and had no incentive to extend their outreach to rural areas. However they became unreliable because of NAP inefficiencies and they lacked revisionism's.Credit cooperatives had trouble distributing funds due to frozen assets from overdue repayments. Therefore rural areas stopped using credit cooperative s and opted for high interest money lenders. The next phase of Indian's micromanage evolution was the Nationalization of Social Banking. In 1969, former Prime Minister Nadir Ghanaian nationalized 14 major sector banks In part of her political policy to eradicate poverty. After the nationalization of banks, regional rural banks (Orbs) were created in order to strengthen the rural banking structure and reach more people.These banks offered a hybrid service of the previous cooperative banks with a more localized approach. Approximately a decade after, the government sponsored the Integrated Rural Development Program (ARID) to deliver RSI. 15000 to the poor. Indian's Integrated Rural Development Program (ARID) is a great example of inefficient subsidized credit. This program was set up in order to address the need to allocate funds according to social targets, meaning that 30% of the fund was allocated to socially excluded groups (defined using the caste system) and 30% towards women.Be tween 1979 and 1989, there was a huge period f ARID growth due to a huge subsidy budget of $6 billion. But despite the huge fund, the scheme did not generate a good Institutional performance. ARID repayment rates fell below and only of borrowers took out a second loan after the first loan was repaid; which is particularly troubling given it is perceived that repeating rate fell to Just 31%, and therefore the ARID failed its key purpose: being a reliable and meaningful lender to the poor.According to the Rural Finance Program at the Ohio State University, the main mistake government-led development banks (such as he ARID) made, was to view offering credit as the same as offering seeds. Ohio argues that credit should be thought of as a fungible tool of financial intermediation, and as not as a specific input into a production process. They claimed that credit could not Just be directed towards any particular section of society; and when this was linked with cheap credit policies, this caused havoc in rural financial markets.This outcome was due to the inadequate accounting of incentive effects and politics associated with subsidies. It is argued that subsidizing banks created inefficient monopolies and removed market tests. Some have even gone on to say that the households involved would have been better off without the subsidies. Firstly subsidized banks pushed out the informal money lenders, a source of credit the poor heavily rely on. Secondly, the use of subsidized credit means that the interest rate, a rationing mechanism, is driven down below market rates, breaking down the rationing mechanism.This meant that credit was no longer allocated to the most productive projects, and was often distributed on the basis of political and social desires. Thirdly, with subsidized lending, bankers incentives to collect savings posits were almost eradicated due to the constant flow of capital from the government, so poor households were left with unattractive and ineffic ient ways to save. During this phase, a trade union of self-employed women workers in Gujarat established a Self-Employed Women's Association (SEWS) bank in 1974.Approximately 4000 members contributed RSI. 10 to register as a co-operative bank to provide banking services to poor women. This successful bank was one of the first initiatives to introduce micromanage. The third phase of Indian's micromanage evolution is the introduction of SSH bank engage program and the growth of MONGO- Miff. The National Bank for Agricultural and Rural Banking (ONBOARD) was established in 1982 to focus primarily on agricultural and rural development. In 1992, ONBOARD pioneered the first self help group.These informal groups of women promote savings among members and used these resources for meeting their credit needs. A breakdown of this model is that in every meeting, the members would put aside a certain amount for deposit. These deposits are then recorded and through accumulation they become a way for members to lend to each other. Although the interest rates in this model are higher than what banks offer, the SSH groups reap the benefits because the repayment goes directly into the group's savings. This means that the group's loaning capabilities increases the more its members regularly save.In this model, there is no formal banking institution that provides loans. The primary goal of this model is for all members to begin their own saving initiatives. Later this model evolved to become part of Self Help Group Bank Linkage program (Kbps); after analyzing a SSH for 6 to 8 months, banks would pair up with groups to extend the credit of the group. After another period of 6 to 8 months, banks would offer a larger credit line; the maximum a group could borrow was four times their current savings account. Currently Kbps account for 58% of current loans outstanding.Micromanage Institutions (Miff), Non These type of institutions are similar to Bangladesh Grahame Model. In 1976 Unhan dsomely created the Grahame Bank Model as a project to assist poor families by offering credit. Grahame means Mileage† in Bengali. This type of banking was used to show that the poor people of Bangladesh are indeed bankable and able to pay back loans without promising collateral. The model success is based on the fact that there is no need for collateral however through group peer pressure, 96% of all loans are repaid.By offering lower interest rates than the Government of Bangladesh and weekly repayment schedules, the Grahame model has been very successful. This model has been very successful in Bangladesh and has become a formal banking structure in 1983. India modified this banking structure and Joint Liability Groups Loss) became the dominant model used in Micromanage institutions (Miff). This model is similar to Bangladesh Grahame Model but it introduces an important concept, Joint liability. In this model, there is usually 4 to 10 members who are self selected.Due to sel f selection, most of Joint liability groups are homogeneous groups. Whenever the group decides to take out a loan, all members must sign a Joint liability contract; this ensures that if one member fails to repay the loans, the other members are liable for it. This type of collateral is called social collateral because members often use peer pressure to make sure that all members repay their loans. This type of group is intended to Just be credit groups and regular savings by embers are not required. The group only exists because individual members are legally bound to one another.Miff prefer this model to provide credit to tenant farmers because the groups are easy to make and there are less restrictions regarding the utilization of the loan. During this phase, Miff experienced a boom because Nags coupled themselves with Miff to attract commercial investment. Indian's current phase of micromanage encompasses the centralization of micromanage. Throughout its history, micromanage has gone through an intense transformation to provide microcircuit for a wide range of services. Currently India uses a hybrid of the above models in its Miff.However Miff are being criticized for its high interest rates. Many borrowers only apply for loans between 5000-20000 rupees; the small value incurs high fixed costs for Miff. To avoid losing money, Miff often charge higher interest rates. Four key reasons why Miff charge high rates include: the cost of funds, Miff operating expenses, loan losses, and profits needed to expand their capital base and fund expected future growth. The costs that are associated with microcosms are the cost of the money to loan, cost of loan defaults ND transaction and operating costs.However it is important to note that there is approximately 450 million people untouched by any micromanage services. These people are often referred to as â€Å"unbreakable† because they rely on family members or moneylenders for financial services. During 2005-201 0, India experienced a boom in micromanage with state, Andorra Pradesh, leading the reform. However it was soon realized that Miff were using unethical practices to collect payments from borrowers. These practices escalated to cause many borrowers to commit suicide, little of borrowing and accept high interest rates to avoid Miff.The state government of Andorra Pradesh responded by enacting the Andorra Pradesh Micromanage Institutions (regulation of money lending) Act in 2010. The act made it they didn't have to pay back the loans and the government would protect them. This led the repayment rate to plummet from 99% to a mere 10%. The act was trying to protect the borrower and punish Miff for charging exorbitant interest rates and causing over borrowing. Critics of the act state that She were also part of the crisis ND that they were not negatively affected by the act as Miff were.They state that government backed She were also part of over borrowing and the act limits Miff business and successfully reduces competition between both micromanage institutions. The act negatively affected Miff profitability, loan recovery and their overall operations. The result of the crisis left many Miff at negative worth, this in return limits their accessibility to garner fresh funds and their overall ability to reach the rural poor. According to the norms, banks are not allowed to lend to banks that have negative worth.The crisis left micromanage companies like SHARE Microfilm, Ashman Microfilm, Spandex Sporty Financial, Trident Microfilm, and Future Financial Services unable to disburse fresh loans to clients. Banks also lost trust in Miff and there has been a serious liquidity crunch. Increased costs of borrowing coupled with the inability to access new funds further strained the profitability of Miff. Len conclusion, the enactment of the Andorra Pradesh Act stifled the access of basic financial services to the poorest of India citizens. The current goal for Indian's micro manage sector is poverty alleviation through uncial inclusion and inclusive growth.The 2010 Andorra Pradesh Crisis highlighted a few issues of Indian's micromanage sector. The crisis was due to high interest rates and multiple memberships and borrowing. Other issues include inadequate outreach and coverage, lack of regulation, limited product innovation, rising Naps and recovery issues, ratings of Miff and data availability. Proposed Micromanage Bill of 2012 After the 2010 Andorra Pradesh Crisis, the government was very worried over the state of Miff and proposed a bill to the development and regulation of Miff.The bill allows the central government to be the sole regulator and supervisor of Miff by creating the Micro Finance Development Council to oversee the development of Miff. Specifically the bill wants all Miff that are Non Banking Financial Companies (NBS) to be regulated by RIB while Miff that aren't companies would be regulated by the respective state governments because th ey will be able to take a more localized approach and be better equipped to serve them. The bill would also require Miff to provide an annual balance sheet, profit and loss account for audit to RIB at the end of ACH fiscal year.RIB would also have the authority to set the maximum annual interest charged and maximum limit on the margins Miff are allowed to make. RIB becoming the prime regulator for Miff increases uniformity and stability. However critics of the bill rather have a whole entire new body to regulate the micromanage sector such as Micromanage Regulatory and Development Authority. Key issues that still need to addressed: relating to margin, interest rate cap, allowing collection of thrift by Miff, enabling Miff to render other services than credit like pensions, insurance, etc. Ceiling limit on credit, and regulation. Critics don't want a cap on interest rates or margins because they believe that it negatively affects the entire private micromanage sector. Specifically pr ice controls only benefits a few while The bill lacks specific provisions, which would provide and facilitate financial inclusion at an affordable cost to poor and weaker sections. The bill doesn't address what led to the AP Crisis: multiple credit lending, over-indebtedness, multiple memberships and coercive measures adopted by Miff.

Review of Operations Management

Introduction and Organizational Background Methodology Limitations of Research Literature Review Motivation and Culture Employee Reward Conclusion Recommendations References Need for Strategic Human Resource Procedures for Effectiveness Operation Management in Lead Way Business Group International.This report Is an evaluation of Lead Way Business Group International (ALIBI) a general business multinational servicing firms, human resource practices to see if it effective and follows best international best practices, in relation to its rewarding employees performance and what system sand strategies it uses to engage its staff towards achieving Its goals and objectives as a business. The challenges that ALIBI face is that of its operation management in its call centre department.Recent changes in its management structure of the centre has led to a decline In profits. It needs to adopt a strategic Human Resource strategy to be able to maintain its customer base and ultimately its profit s. To achieve get a holistic view of its Human resource policies and practices a robust examinations was undertaking o identify the level of motivation and the attitudinal disposition of the staff of the at different level from the Executive team to the newest recruit to the company .As with most companies in its industry Lead Way aim and drive for doing business 1 org that its clientele demand and also the in order to fulfill its obligation as a whole Lead Way has a relatively highly motivated team of employees this may be as a result of its qualities of leaders and managers in the Human Capital division however some variances occur in the level of enthusiasm in all the other parts of the company this s due to an ongoing reposition and change management process being implanted in the company.On paper it strategy to encourage performance is effective as it uses regular appraisal tools to assess the performance of its staff to meet the need its business targets This submission of the evaluation of Lead Ways has highlighted minored for the company to meet is business target and save cost and deliver on quality it most lay emphasis on its staff training and human capital development and change the over culture to one that it becomes a learning organization which is considers employee involvement and engagement is paramount to ensure improvement in service delivery.Managing the Operations at Lead Way employee is the role of the managers who have the task of doing it effectively by making it a fundamental part of its operations by emphasis development and progression in career and also recognition for outstanding performance. In order to achieve its Organizational goals and business targets its Operations management policies must work hand in hand with its human resource objectives too. 1.Introduction and Organizational Background Lead Way Business Group International is in a highly competitive service based industry that demand innovation , creativity , service de livery excellence which are all dependent upon the performance of employees in its organization. As a result it need to have start performing at optimal level in the next ray in line with is change management agenda to transform the firm to expand and begin to expand to other international territories . Arrives to its client from Office supplies, Sales Outsourcing, International Freight services to business management Consultancy it employees over 100 employees in 3 different cities and seeks to expand to it forth in Africa The heart of the business is error in its slogan called â€Å"Servicing Your Business Needs Efficiently'. It business target is to be a leader in providing business services of Medium and Large cooperation's in the areas it is situated also providing global business insights due to its international presence.Efficiency being at the heart of Lead Ways business ethos demands that performance of its staff is at optimal level all the time in-order to also meet its b usiness targets. Lead Way Business Service is a new generation sustainable social enterprise whose profits are reinvested in it, how its aim is to serve small start- p entrepreneurs and medium scale business to grow them to foster economic development.So its business with a heart as a result. Its main objective is not profit making but rather have to do with more socio political Issues which are influenced but changing technology, environmental and legal issues and also governmental policy changes (Slack et al,1995) As Lead Way is an international group and runs diverse services, to underpin its success it has a very elaborate human resource system that caters for the need of its employees.It is very effective and supports the rest of the organization in reaching TTS business objectives through various human capital development plans and procedure and people management strategies. Peculiar to its multicultural and multi-location set up it has HER challenges always arising from misco mmunication and due to language barriers and personal relation problems, employee motivation staff welfare and attendance takes a lot of its productive time.There need to be a shift from such elementary but important issues to much more strategic and pro- growth and developmental issues that HER can contribute too , to ensure that the company tests its growth and service objectives In order to have a clear picture of the company's performance and how the employee engagement and motivation contribute to it, an in-depth look at its performance management practices is essential. There are a range of services provided by Lead Way delivered by both skilled and unskilled staff and there are key performance indices that are used to asses performance.Everyone employed manual staff, volunteers, part time and full time start are all appraised and the Performance Management Framework is the basis of this report. Terms of Reference This report aims to establish and asses the following The Manag ement of Operations in the call centre of ALIBI The effect and influence of HER polices and procedures on Operations in LABS! The Strategies for employee motivation and engagement within the company 1. In order to get a god understanding of the organizational culture in relations to performance of the Operations management framework a simple research was undertake of different types of employees ranging from the skilled to the unskilled managers to the new entry staff and they were asked to give their own view of the HER raciest and how it impacted them from different point of views Things that were sought after where the level of staff motivation and their attitude toward their work and how it affected communication, relationships and the culture of and within the organizations.It is essential to find out the relationship that exist if any of staff attitude/motivation, Strategic Human resource management and the overall Performance management Strategy for the organization and to ac hieve this both qualitative and quantitative methods were employed. 1. 2 Limitations of Research Some of the limitations face during this research had to do with the different actions of the staff as some were office based and others where site based so the working culture couldn't be duly ascertained holistically Also the samples size of the employees form various levels was limited.And due to the fact that the CEO of the organization was not physically present during the research and it was not commissioned by the organization. They were reluctant in provide all the support to reach a more conclusive and deductive results, Limited time and space was giving. Sam Lewis & Thrill (2007) view of methods of data collection formed t the basis of nagging valuable insight that involve data collection and triangulation will assist in seeing if the figures and data match up with the perception and reality of the employees. 2.Literature Review – Operations Management According to Josep h G . Monks (2004. ) Operations Management is governed by polices that are stipulated by the management of an organizations It governs the predefined flow of resources in a systematic manner in a controlled environment to create a valuable service or product that meets the consumers' needs and the organizations objectives Source http://www. Mandarin. Com/operation/ 27370849x_IPPP . PDF Two things are paramount which are the resources and systems. Resources which may include but are not limited to human I. E. He use of intellectual knowledge in planning and coordination of the process, capital I. E. Cash , stocks , store values etc. And material I. E. Physical inventories, supplies, plants etc. That are injection in the production process. Systems relate to components of management for the achievement of the objectives of the organization as a whole. For there to be efficiency there has to be a systematic approach to everything from problem solving o achieving goals Operations manage ment refers to the administration of business practices to create the highest level of efficiency possible within an organization.Operations management is concerned with converting materials and labor into goods and services as efficiently as possible to maximize the profit of an organization. Performance is important, and the optimization of the performance of employees and seeks to address, for there to be a harmonies operation of system and people a comprehensive Human Resource policy and procedure my in place to oil the wheels of efficiency. Pawpaw (2005) research looks at effect of HARM on Performance management and the focus should not be on policy creation to drive performance alone but also in addition to that their implementation.In relations to other internal and external environmental factors. The question now is how do you measure performance? Performance Management is as Newly (1998) is about evaluation the of past action because past action is always a good determinate of present performance. It also involves picking, defining and applying of key bench marks for performances, factors which are used to measure the effectiveness and efficiency of the process. Fine & Sender (1999). Len any organization the main objective are quality, flexibility, dependability, cost and Speed .And a good reflection of if the company of meeting this objectives will be measured in its financial performance Self-Assessment Model of Performance Measurement Jackson, Zaire & Whammy (1998) describe the self-assessment model as a tool that is foundational to effectiveness of any company business or organizations, because it gives full and clear view of activities and it also facilitates constant improvements. This is because it links organization performance with customer satisfaction, financial reference sphere headed by strategic planning.For there to be strategic planning a concrete HARM strategy must be employed The management must be cognizance of these factors and as a result create systems in the operation management process that would engage employees and keep them motivated to undertake the work at hand. So what is good Human Resource management in relation to operation management? Janssen and Stewart (2008) see human resource management as a set of social and cultural practices in every organization in to effectively manage the human capital taking into consideration the level and skill of employees, motivation , etc.They also say that it is easy to assume that employee and employers are working together toward a specified goal but in reality this must be subjected it the individual Interpretation and engagement with the HARM practices and how it motivates, engages or disengages them. Best HARM practice where explored by Thereof, Programs and Catalogue (2007). And it was discover that knowledge management and organizational learning are important contributors, they also suggest that HARM best practice leads to the effective running of and or ganization and that in turn performance of operations management.So there is a link between best HARM practices and peak performing Operation Management Systems in organizations. However these HARM policies and procedures must be continually monitored and buttressed to ensure they meet their specified objectives. Strategic HARM should always compliment Strategic Operations Management which aims at playing an active role working towards constant improvement to move to the next level of service delivery and empowering other sectors of the company play an active role in the overall strategy There are three main types of strategy employed Corporate, business ND functional level strategy.Slack & Lewis (2001) see strategic operation as decision objectives taking into consideration it resources and its ability to meet ever growing market. Demands The Hayes and Wheelwright Model (1998) can be used to identify how effective the organization is as a whole and how operations affect this from a strategic stand point It has 4 stages I-Internal neutrality (being unable to contribute to effectiveness) & 2-External neutrality (comparisons with external companies) 3- Internally supportive (employing best practices for credible effective operations) & 4- Externally supportive (looking how operation can be a driver of cooperate strategy).For the purpose of this study we are going to be looking at the operation management of the office supply department of Lead Way Business service and in particular we would be looking at how it effective the operation are managed in its customer service department of its office supplies division In recent time there have been a lot of complaints from customers about the poor level of service delivery of the customer service team and this intern has affected the performance of the company as people are now taking their business somewhere else Last year in an attempt to save cost company outsource it s customer service operation to India and were able to save a lot off money .In the initial stage the initial stage the Indian company Tolerance India which they part own having substantial amount of shares in seem to be dependable and delivered on quality and it seemed their business approach was quite innovative compared to their competitors at the moment as they were also offering online chat support service for customers who order their services online. But in recent time there has been a drop in the quality of service. They had a new management team come in and changed most of the way he company operates and has also cut down lots off staff as a they have lost the advantage of flexibility and they are unable to meet the growing demand in calls and the online response time has slowed down drastically and the average call waiting time is minutes instead of the 4 minutes last year and 2 minutes average when it was based in the ask.Customers have been posting negative reviews and feedback on the internet and this has drasticall y affected their office supplies business services There is also the issue of language barrier that man Britons and English people say hey have difficulty understanding the ascents of the Indian employees and in some recent cases their English is very bad and as a result communication is gravely impaired. Discussion and Analysis of the HER strategies for Effect operations management in ALIBI This report would be assessing how the operations quality of service can be improved The major problem not uncommon to LABS managers is staffing level. A times demand falls and they need lest staff and a times it rises and they need more staff How can they maintain cost and quality and also be flexible in the staffing need to meet their consumers expectations dependably.They need to be able do an efficient long-tern forecast of demand for services to be able to avoid problems so they would have a good number of agents at all times. This must be done several week and even months in ahead and in c onjunction with HER department to be able to operation management process. These are the inputs into the system and selection of adequately trained staff with the necessary skill is essential for the running of an internal call centre and how do y Characteristic of call centers is high turnover rate and also seasonal workers. How do you balance cost of training staff that would eventually leave the company and the emend for service from the customers.